15 May 2025
INDUE SUMMIT 2025
The Indue Summit is an immersive event that will equip you with the knowledge and insights to lead our ever-evolving payments world.
The Indue team is proud to have consistently delivered more than a decade of sell-out Leadership Summits. Our mission is to continue to connect, inspire and deliver memorable and meaningful events and our 2025 program is set to soar. We will deliver a program filled with moments of inspiration and learning from some of the greats from Australia, the UK and the USA. We are fueled by an obsession to harness and share the extraordinary power of payments with our delegates of 2025.
The summit is an immersive event that will equip you with the knowledge and insights to lead in our ever-evolving payments world.
Data + AI Technology
Discover how cutting-edge data analytics and AI technological advancements are revolutionising the payments sector, driving innovation and business efficiency.
Financial Crime, Scams & Mitigations
Learn from some of the industry’s finest as they share insights and strategies on the evolving tactics of fraudsters and the sophisticated measures being deployed to counteract them.
The Payments Landscape
Explore the innovations transforming the payments industry. Understand the trends and technologies that are reshaping transactions. We will also delve into the ever-important realm of regulatory compliance. Gain insights into best practices for safeguarding sensitive information and staying compliant with the latest regulations.
Customer Behaviour & The Speed of Change
Examine the shifting patterns in customer behaviour and preferences. Learn how to leverage this knowledge to enhance customer experience, foster loyalty, and drive growth in a competitive market. Be energised by our international guest speaker who presents a world that is moving at breakneck speed, rapidly shaping and completely transforming every aspect of our society.
High Performance with Purpose
Be inspired from the story of one of Australia’s most influential people right now. Learn how she become an advocate for victims of hostage diplomacy and arbitrary arrest.REGISTER YOUR INTEREST NOW!
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2024 Speakers
Featured Speaker
Dr Kylie Moore-Gilbert
Australian scholar of Islam and the Middle East
Gemma
Acton
Director of News Operations, Seven West Media
Luci
Ellis
Chief Economist, Westpac Banking Group
Toby
Evans
Head of Economic Crime, AusPayNet
Bob
Hedges
Chief Data Officer,Visa
Simon
Kuestenmacher
Director and Co-founder, The Demographics Group
Chris
Riddell
Human Futurist, Forensic Optimist and Energising Catalyst
OUR VALUED SPONSORS
agenda
Agenda to be released early 2025.
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8:30 am
EVENT OPENS
Session 1
OPENING ADDRESS
The Indue Impact 2025
Frank Gullone, Chair, Indue
Session 2
VIRTUAL: OPENING KEYNOTE
A Global Payments Story: Insights, Influences & Impacts from Foreign shores to Australia
Joe Garner, Advisor, Future of Payments UK
One of the UK’s most respected leaders with a hugely successful background in leading financial institutions, shares his unique perspectives and experiences in the global payments arena, and what this could mean for Australian business.
Session 3
The New Blueprint: Data + AI in Payments New World Order
Former Chief Data Officer, VISA, Bob Hedges
The New Blueprint for earning trust, embracing technology, and building partnerships in Data & AI for Payments
10:45 – 11:00 am
MORNING TEA
Session 4
Loyalty, Love and Lifetime Customer Value. Why should I buy from you?
Simon Kuestenmacher, Co-Founder The Demographics Group
wDemographic expert and consumer behaviorist discuss adapting to rapid changes in customer expectations, exploring demographic certainties, and the need to rethink marketing.
Session 5
PANEL
Together Towards Tomorrow
The Key links of all world class organisations – Management + Technology + People
John Bertrand OA
From achieving America’s Cup glory, to revitalising the Australian Olympic Swim Team, and serving as Chair of the Sport Australia Hall of Fame, John Bertrand has consistently demonstrated excellence. His compelling story, which nearly broke Netflix with its immense popularity, is a testament to his impactful life and career. John brings us invaluable lessons of success, drawn from his extraordinary experiences, for us to learn and apply in our own journeys.
12:45 – 1:15 pm
NETWORKING LUNCH
Session 6
PANEL
The Framework of the Future: Financial Crime, Scams & Prevention
Andy White (CEO, AusPayNet), Catriona Lowe (Deputy Chair, ACCC), Sarah Court (Deputy Chair, ASIC), Stephanie Elliot (COO, COBA)
Understand the regulators focus areas for the incoming scams framework, the new and emerging threats, and how Australia is taking a collaborative and co-ordinated approach to combat financial crime and keep customers safe.
Session 7
A Shift in the Landscape, A Modern Payments System.
Luke Wilson (COO, AusPayNet) & Katrina Stuart (Executive Sponsor, AP+)
Industry leaders provide insights into the payments system of the future, our role in achieving these goals, and how it will alter the payments landscape.
2:45 – 3:00 pm
AFTERNOON TEA
Session 8
The Economic Outlook: Prudent Prosperity
Luci Ellis, Chief Economist, Westpac
Westpac’s Chief Economist, Luci Ellis, brings the most current economic insights for Australia and the AsiaPac Region, what this means for the Australian community, the headwinds to prepare for, and the riptides to ride.
Session 9
Business Beyond 2030 – The Trust Account of the Future.
Chris Riddell, Digital Futurist
It’s never too soon to prepare your business for the world of tomorrow. The speed of change we’re experiencing is altering every facet of our lives—and this dramatically different world requires a shift in thinking and a fresh perspective on business, on leadership and on our global community.
So, let’s prepare ourselves today for this new world by immersing our businesses and our teams in the critical factors that have the power to affect how we do business today and how we evolve and thrive towards the future.
Wrap-up
GEMMA ACTION WRAP UP
Official Close
Official Close
Summary and close
Tickets
Early Bird tickets will be released early 2025, please Register your interest and we will ensure you are the first to know when they are available.
the venue
InterContinental
Sydney
117 Macquarie Street,
Sydney, NSW 2000 Australia
2023 SUMMIT
